Privacy Policy

Last updated: October 30, 2026

Sublay ("we", "us") makes a job app for flooring companies. This policy explains what we collect when a company and its people use Sublay, why, and what you can do about it. The company that signs up (our "customer") decides who gets an account and what goes into the app.

What we collect

• Account details: names, email addresses and roles (office or installer) that the company adds.
• Job information: work orders, customer names, addresses and phone numbers entered by the company, job updates, notes, photos, signatures, measurements, floor plans and other files.
• Time clock and location: clock-in and clock-out times and the jobs worked. While a person is clocked in, the app records the phone's location when they clock in or out, switch jobs, send an update or open the app. We do not track location when someone is clocked out.
• Device and usage information: when the app was last opened, how it was opened, whether alerts are on, and basic error logs.
• Billing: handled by Stripe. We receive the subscription status and the last digits of the card, never the full card number.

How we use it

• To run the app for the company: sending work orders and alerts, showing updates, timesheets, schedules and maps.
• To read room sizes from plans and notes, and to answer questions in the Assistant (see AI features below).
• To bill the subscription, provide support, keep the service secure and fix problems.

We do not sell personal information, and we do not use it for advertising.

AI features

When someone uses Read sizes from a plan, Read sizes from notes or the Assistant, the plan, notes or question, plus the job information needed to answer it, is sent to our AI provider, Anthropic, to produce the result. Plans sent for reading are deleted from that step once the sizes are read; a copy is kept with the job only so the company's people can open it later.

Who we share it with

Only the service providers that run Sublay for us, under their own privacy and security commitments:

• Google (Firebase) for hosting, sign-in, the database, file storage and notifications
• Anthropic for the AI features above
• Stripe for payments
• The U.S. Census Bureau and OpenStreetMap address lookups, to put job addresses on the map

We may also share information if the law requires it, or to protect people's safety or our rights.

How long we keep it

We keep a company's information while its account is open. If a company cancels, we keep its information for 90 days so it can come back or ask for a copy, then delete it, except what we must keep for tax or legal reasons.

Your choices

• Installers and office people can ask their company to correct or remove their information.
• A company can ask us for a copy of its data, or to delete it, at any time.
• Anyone can turn off alerts on their phone in the app's settings.

Security

Each company's information is kept separate, and only that company's signed-in people can see it. Data is encrypted in transit and at rest by our hosting provider. No system is perfectly secure, but we work to protect your information.

Children

Sublay is a business tool and is not meant for anyone under 16.

Changes

If we change this policy in a way that matters, we'll update the date above and tell account owners by email or in the app.

Contact

Questions or requests: hello@sublay.app